Position Type: Full-Time

City: Los Angeles, CA

Pay: Salary

About Aquavoss: Aquavoss is a premium cold plunge, hot tub and sauna brand serving consumers, health clubs, professional sports teams, hotels and spa centers. The cold plunge industry has exploded in growth over the last 2-years due to the immense health benefits that can be experienced through contrast therapy. The company is hiring to continue its rapid growth in the industry.

About the role: As a member of the customer support team at Aquavoss, you will play a crucial role in answering all questions asked by customers regarding the product. You will additionally support customers with any warranty related issues to ensure that their cold plunges, saunas, and hot tubs are running again as quickly as possible.

• Respond to customers regarding product usage related questions (post-purchase)
• Respond to customers for any warranty related issues
• Document warranty issues within CRM
• Collaborate with technicians to resolve all customer issues in a timely manner
• Manage shipping and tracking of replacement parts and components
• Develop nationwide relationships with hot tub technicians – keep data accurate in CRM

Who you are: You are a motivated self-starter that is passionate about the health and wellness industry. You are a customer centric person that is organized and a problem solver.

• Excellent written and verbal communication skills.
• Fast communicator
• Diligent record keeper
• Understands CRM tools
• Technical background and understanding
• Strong passion for wellness and fitness
• Responsible and sense of ownership for customer success

To apply for this role, please email support@comforthottubs.com with your resume and a brief message about why are interested in the role.